Guarantee, Terms & Conditions
First Glance Limousine is operated with integrity; we are upfront regarding all charges as we don’t present negative surprises at a later date. Our desire is to offer you the best service and value. To maintain the beauty and high standards that our clients expect, we instituted terms and conditions with our guarantee:
- No rips or tears in the interiors of our limousines
- Non-smoking limousines
- No rust, scratches or damages on limousines exterior
Most reservations have a 20 minute grace period per limousine with the exception of discounted rates. If given a grace period, limousine can not to be utilized to go or stop anywhere other than specified in the agreed itinerary. if there are extra stops, there will be additional charges.
Fuel Surcharge: Especially when rates have been discounted and your event is behind schedule, if limousine has to idle to maintain a suitable temperature, a $20 – $50 fuel surcharge will apply. Regardless of discounted or regular rates, we must abide by city-by-laws
Personal Items: First Glance Limousine is not responsible for forgotten property after your reservation. Found items must be picked up within 30 days of notification. After 30 days, First Glance Limousine reserves the right to dispose of item
Itineraries: When required, must be received by First Glance Limousine by the specified date. First Glance Limousine reserves the right to cancel reservation and deposit will be forfeited
Client Credit Card Agreement: To be printed, filled out completely, signed and emailed back to First Glance Limousine by specified date. First Glance Limousine reserves the right to cancel reservation if not received by specified date and deposit will be forfeited
Photo of credit card: Must be received by FGL by the specified date. FGL reserves the right to cancel reservation and deposit will be forfeited
Photos of Limo Contracts, Limo Agreements, Itineraries and Client Card Agreements will not be accepted
Hand written itineraries will not be accepted
Limousine/s will arrive in excellent condition and the following charges will apply if it is left in any of the conditions specified below. Client assumes full responsibility and will pay all charges:
- $1000 for damaged or lost Emergency Hatch due to clients or their guest/s opening it unnecessarily
- $200 for nicks, cuts, tears or scuff marks to bar. To avoid such charges, communicate to your guests not to put their feet on or against the bar
- $150 – $200 administrative surcharge for damages from client/s and or their guest/s – Administrative Surcharge Definition: When our limousines have to be taken in for repairs due to damage caused by clients or their guests
- $150 – $200 for clean-up of excessive alcohol and or beverage spillage
- $25 per broken vent louver on bar or ceiling
- Absolutely no sitting on bar
- Absolutely no feet on seats
- $25 – $80 per extra stop
- Sound system damage must be assessed by a qualified technician
- Electronic system damage resulting from clients or guests excessively pressing controls must be assessed by a qualified technician
- $50 – $150 per hour or any part of an hour for waiting time, after specified grace period has been used
- $20 per glass for missing/broken or chipped glasses
- $200 per decanter for missing, broken or chipped crystal decanters
- 407 ETR charges according to 407 ETR website (Advance notice required)If a last-minute add-on and is not paid with the balance, there will be a $25 administrative fee if we have to charge it after the event, complete and email the paid invoice
- $150 for food clean up (No chips, cheezies, hard pretzels, popcorn, and hard cookies, or any other food items that crumble are allowed to be eaten inside limousine. They can fall between the seats and removing the seats is very labour intensive)
- $400 minimum charge for cleaning costs or repairs resulting from vomiting, burns, smoking, nicks, cuts, rips, tears or scuff marks in seats, dents in doors due to hitting objects, damage from sitting on bar or opening champagne, leaning on doors when exiting (per item) Damage must be assessed by a qualified technician
- $25 Administrative Fee: When rates are discounted and we have to revise documents a third time or if documents have been sent to clients and clients decide to pay balance by credit card or etransfer (must be 1 – 2 weeks in advance of reservation date)
- Our rates are based on the provided details. If rates are discounted, and limousine is not at full capacity, and additional passengers are added, it will be $50 per person up to the maximum capacity of limousine
- Guest No Show: If client’s guest/s are a no show, there will be no refund or reduction in the rate
- Alcohol is not permitted in the coach section with clients for returns or late night pick ups at 11:00pm or later for groups of 5 or more
- Intoxicated clients and guests will be refused service. Driver will try to assist with finding a taxi in a reasonable amount of time
- Processing fee is charged to all credit card transactions: Visa & MasterCard 2.5%, Amex 3.5%
Deposits: If a round trip or full-service reservation is booked and the deposit is less than the full cost of the half of the trip, and the client cancels the reservation or is a no show, we reserve the right to charge the client’s credit card the full amount or half of the reservation. (No exceptions for round trip airport reservations)
Cancellations for general events and occasions (includes proms, graduations, semi-formals): 24hrs after receipt of deposit. A $200 administrative charge will apply if there is a cancellation within that 24hrs. It is to the discretion of First Glance Limousine Service Ltd to withhold the full deposit. After 24hrs, there will be no refund. Deposit can be applied to another reservation. (No exceptions for round trip airport reservations)
Cancellations for weddings and large group functions: 48hrs after receipt of deposit. A $200 administrative charge will apply if there is a cancellation within that 48hrs. It is to the discretion of First Glance Limousine Service Ltd to withhold the full deposit. After 24hrs, there will be no refund. Deposit can be applied to another reservation. (No exceptions for round trip airport reservations)
Methods of payments:
- Deposits only: Etransfer, company or personal cheque, Visa, MC. Amex or JCB.
- Processing fees are charged to all credit card transactions
- All balances must be paid in cash on the day of service
- Balances can not be paid by personal cheque unless you have an account with us
- Rates do not include HST & 15% driver gratuity personal cheque unless you have an account with us
Deposits range from $100 – $500 per limousine depending on limousine size, number of limousines and total cost depending on limousine size, number of limousines and total cost