Guarantee, Terms & Conditions

We operate with integrity and are upfront as we have nothing to hide. Our desire is to offer our clientele the best service. To maintain the beauty and high standards that our clients expect, we have had to institute the following.

We guarantee:

  • Limousine/s will arrive in excellent condition
  • No rips or tears in the interior of our limousines
  • No odour of smoke as all limousines have been and still are non smoking
  • No rust, scratches or damages on limousines exterior and no rips or tears in vinyl roof  

When discounted rates have been given, please understand if there are stops other than specified in the agreed itinerary, there will be additional charges.

Most reservations have a 20 minute grace period per limousine which can not to be utilized to go or stop anywhere other than specified in the agreed itinerary

Limousine/s will be in excellent condition at time of pick up and the following charges will apply if it is left in any of the conditions specified below. Client assumes full responsibility and will pay all charges.

  • $200 for nicks, cuts, tears or scuff marks to bar. To avoid such charges, we ask that you communicate to your guests to refrain from putting their feet on or against the bar
  • $25 – $50 per extra stop for 10psgr & $10 – $20 for sedan
  • $50 – $100 for waiting time, after 20 minute grace period has been used
  • $20 per glass for missing/broken glasses 
  • $200 per decanter for missing, broken or chipped crystal decanters [Total of 3 Decanters]
  • $20 minimum for 407 ETR
  • $150 for food clean up
  • $400 for cleaning costs or repairs resulting from vomiting, burns, smoking, nicks, cuts, rips, tears or scuff marks in seats, dents in doors due to client/s or guest/s opening doors and hitting objects


Fuel Surcharges:
When discounted rates have benn given and your event is behind schedule, if limousine has to idle to maintain a suitable temperature, a $20 fuel surcaharge will apply. Please be advised that we have to abide by city by laws.

Personal Items: FGL is not responsible for forgotten property after your reservation. Found items must be picked up within 30 days of notification. After 30 days, FGL reserves the right to dispose of them.

Items can be delivered for $25 – $75

Cancellations: Deposit only refunded within 48 hours of receipt for weddings or 24 hours for all other occasions. Otherwise, deposit can be applied to another reservation.

Methods of payment:

  • Cash, Visa, MC. Amex or JCB
  • No personal cheques on the day of service, unless you have an account with us
  • Rates do not include HST & 15% driver gratuity which is based on the service 

 

Copyright © 2010 HUGE Creative Group